Thank you for your order and we do hope you are delighted with your order. If for some reason you are not, we are happy to exchange your item for the same or similar from our shop.
ALL RETURNS MUST BE NOTIFIED WITHIN 48 HOURS OF RECEIVING THE PRODUCTS.
Failure to notify us in this period will terminate the exchange policy.
All goods returned must be in their original packaging and unopened.
Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel).
If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation.
Refunds will only be made against the original payment method.
We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
Your right to return goods does not apply to goods when:
- They have been opened and used
- For hygiene, the Lash Pillows cannot be returned.
- Where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons.
YOUR RIGHTS IF THERE IS A PROBLEM WITH A PRODUCT
In addition to the rights described above in Terms of Sale (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please notify us as soon as possible within 48 hours of receiving the goods.
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection.
The Lash Boutique
7 Rockville Road